Expand ecommerce sales & test new markets
Orders Without Borders™ is a perfect solution for ecommerce store owners looking to expand into new markets quickly.
Ecommerce sales in foreign markets can be very profitable. You already know what works in your own market. Let’s do that together in new markets.
Repeat your tried and tested formula for customer acquisition.
By being present in paid search or social media in the new market you will gain sales.
We have a ready-made turn-key technology stack and legal framework to facilitate cross border ecommerce. It sounds complicated but we've made it simple for you - we handle all the complexity.
4 simple steps to start selling
in the UK & EU
Send your products to us.
Let us handle it all:
Open an online store.
Advertise your new store.
Collect & Pay Sales Taxes (VAT/OSS)
Customer Service in LOCAL languages
Storage, Pick, Pack & Ship Orders
Localised Payment Methods
Chargebacks & Fraud Risks
Legal Compliance
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Get Paid in your local currency.
The Problem
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Register for sales tax (VAT/IOSS/OSS) - To import stock directly into the UK or EU you first need to register for VAT in the country your goods will be stored.
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Employ a fiscal representative - Most countries require you to employ a local fiscal representative to comply with regulations
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File monthly & quarterly VAT, IOSS & OSS returns - Every month & every quarter these figures must be submitted to the relevant tax authorities and paid for any sales tax you collect in each country.
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Locally domiciled bank account - Some countries require you to have a locally domiciled bank account to make the sales tax payments
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Pay a bond to the tax authority - There is a very high chance of having to leave a large financial bond with the tax authorities. This ties up your working capital.
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Legal compliances - Every country has their owns specific laws when it comes to ecommerce. For example, in Germany you need to be registered as part of the LUCID scheme.
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Shipping stock from your inventory held out of market - Every shipment to your customers will be an import. You'll need to decide on DDP or DAP shipping methods and be reliant on your goods passing customs quickly and upon your courier to be accurate to avoid customers being asked to pay additional fees.
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Higher prices, slower & more expensive shipping - Customers who have to pay duty, experience slower and more expensive shipping options lead to a much lower conversion rate driving CPA's high, unprofitable revenue & an unhappy customer.
-
Language barriers & time zones - Dealing with fiscal representatives, tax authorities & customers in their local language and at their time becomes a lot to take on.
Alternative cross border ecommerce solutions are not only outdated but bring huge disadvantages when competing with local companies. They typically allow you to use their checkout so you can show and collect the correct duty and shipping charges to the consumer and use their DDP services to ship cross border.
Cross-border ecommerce brings its own challenges. If not done correctly to compete with local companies, you can be left with low conversion rates, high CPA's and unprofitable revenue.
-
Register for sales tax (VAT/IOSS/OSS) - To import stock directly into the UK or EU you first need to register for VAT in the country your goods will be stored.
-
Employ a fiscal representative - Most countries require you to employ a local fiscal representative to comply with regulations
-
File monthly & quarterly VAT, IOSS & OSS returns - Every month & every quarter these figures must be submitted to the relevant tax authorities and paid for any sales tax you collect in each country.
-
Locally domiciled bank account - Some countries require you to have a locally domiciled bank account to make the sales tax payments
-
Pay a bond to the tax authority - There is a very high chance of having to leave a large financial bond with the tax authorities. This ties up your working capital.
-
Legal compliances - Every country has their owns specific laws when it comes to ecommerce. For example, in Germany you need to be registered as part of the LUCID scheme.
-
Shipping stock from your inventory held out of market - Every shipment to your customers will be an import. You'll need to decide on DDP or DAP shipping methods and be reliant on your goods passing customs quickly and upon your courier to be accurate to avoid customers being asked to pay additional fees.
-
Higher prices, slower & more expensive shipping - Customers who have to pay duty, experience slower and more expensive shipping options lead to a much lower conversion rate driving CPA's high, unprofitable revenue & an unhappy customer.
-
Language barriers & time zones - Dealing with fiscal representatives, tax authorities & customers in their local language and at their time becomes a lot to take on.
Alternative cross border ecommerce solutions are not only outdated but bring huge disadvantages when competing with local companies. They typically allow you to use their checkout so you can show and collect the correct duty and shipping charges to the consumer and use their DDP services to ship cross border.
Cross-border ecommerce brings its own challenges. If not done correctly to compete with local companies, you can be left with low conversion rates, high CPA's and unprofitable revenue.
The Solution
Order Without Borders™ solves all of this for you and more. We understand ecommerce, we understand localisation but most importantly we understand what you need.
The only way to ensure high conversion rates and low cost per acquisition (CPA) is to be as local as you can, offer low shipping costs and fast shipping times using local methods such as local postal services, localised payment methods; adopt competitive pricing, provide great customer service in the consumers local language and understand consumer behaviour in that market.
Building trust with consumers is a must. By being local you eliminate the need to charge duty at checkout and will immediately reduce checkout abandonment.
Overview of our
process
Capacitum arranges the importation of your products from anywhere in the world to any of our warehouses. We have our own logistics team & warehousing in China as well as a range of couriers we work directly with.
With our help and guidance you create a new store (or duplicate your existing store) and localise it. You advertise the new store, and customers place orders and pay via our localised payment solutions.
We store your products, then pick, pack & ship your orders out using localised couriers or postal partners.
Our legal framework allows us to handle all legal compliances as well as collecting and paying sales tax (VAT/OSS) to the relevant authorities.
Our multilingual customer service team speaks your customers' language. We handle customer service via email, live-chat, Facebook Messenger & WhatsApp. We provide a local telephone number in most regions allowing our team to take telephone orders.
Regular payments are sent back to you in your local currency at market rates without any currency conversion charges.
Our Partners
Shipping Companies
We partner with a huge range of shipping companies all over the UK & EU including couriers and local postal companies.
Local Payment
Methods
Our local payment method offering covers a wide range of payment methods for shoppers through the EU. Critical to improving conversion rates.
Shopify Apps
We partner with some of the greatest Shopify apps to bring the perfect tech stack to you store. Increase you average order value, upsells, cross sells, search, shipping protection, promo blockers & much more
Here's how it works...
We import your products to the UK
You create a new online store & advertise it
We localise your checkout
We handle multilingual customer service
(email, calls, live-chat)
We pick, pack & ship your orders
We collect and pay sales taxes (VAY/OSS)
We send payments back to you in your local currency